Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The Samsung Galaxy Z Flip4
Nutmeg_Sven's profile

Contributor

 • 

3 Messages

Thu, May 4, 2017 12:09 PM

Galaxy Note 5

I have an N920A Galaxy Note 5. I am running Android 5.1.1. The other day my Bluetooth stopped working altogether and will not pair or connect with anything. I took it to the AT&T store near me and the rep said my Android was 2 versions behind. Is there a reason I was never offered either Marshmallow or Nougat? And will Nougat fix my Bluetooth issue? Someone please help me with some information. Thanks.

I purchased my phone through AT&T new in December 2015.

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

5年前

@Nutmeg_Sven

 

take the phone to a Samsung experience center inside a best buy and have them flash the new update for you.  Your to far behind for OTA updates to help ya.  If you bluetooth stack in corrupted a update will help with that. 

Contributor

 • 

3 Messages

5年前

@GLIMMERMAN76 Thanks. I will head over there today at lunch. Hopefully that will resolve my issue. Will let you know the results. 

GLIMMERMAN76

ACE - Expert

 • 

23.4K Messages

5年前


@Nutmeg_Sven wrote:

@GLIMMERMAN76 Thanks. I will head over there today at lunch. Hopefully that will resolve my issue. Will let you know the results. 


Also when you get time call 611 get tech support and make sure your IMEI is right on your account....  I cant believe its been so long since you got an update.

Contributor

 • 

3 Messages

5年前

@GLIMMERMAN76 I never called tech support. But I did visit two Best Buys yesterday. The first guy couldn't download the software because his PC at the Samsung Experience desk was only on Wi-Fi (not sure what that means as that is one of the primary functionalities of Wi-Fi). But he called into a nearby store and had the other guy working there download it. I went back after work and they got the OS updated to Nougat. Thanks again for the suggestion. I would have NEVER thought about doing that. 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.