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mike_74's profile

Contributor

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1 Message

Fri, Mar 31, 2017 2:11 PM

Galaxy Note 5 wifi calling

All of a sudden in the past month or so, I have had issues with wifi calling. Often, when someone tries calling me I can here them but they describe hearing extreme feedback/static. Once I hang up and call back the issue no longer persists. I would rather not turn off wifi calling as I use it often to send text messages in areas I have no service. My device is running 6.0.1. 

ATTHelp

Community Support

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204K Messages

6 years ago

Hi there @mike_74!

 

Thank you for reaching out to our Community Forums! I too have a Note 5 personally, and am also an avid user of Wi-Fi calling. Let’s get started on resolving this problem together.

 

Since you have noticed issues with your Wi-Fi calling, have you attempted to reboot the device? By powering your phone off and back on, this can refresh the device system.

 

I also suggest turning your Wi-Fi calling off and back on. This will be completed in your Settings. Don’t worry this will only have you re-setup the Wi-Fi calling. Simply disable the setting, then re-enable.

 

I also suggest clearing all saved networks in your Wi-Fi settings. This entails deleting all saved connections. To learn how to do this, please click here. Select your make and model phone > View all Solutions > Connectivity > Wi-Fi to get started.

 

If you continue to run into issues, I invite you to check out our helpful Troubleshoot & Resolve tool. Select your make and model phone, then click on your issue to get started!

 

Let us know how it works out. Have a good day!

 

Shenoah, AT&T Community Specialist

Contributor

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1 Message

5 years ago

I'm having this problem as well.

If I make a call through my home wifi, more often then not the call drops.   If the call is successful, while I can hear the other party, I'm told that all they hear is a weird feedback distortion.    Wifi internet on my phone works great, and I can send text.

 

This is a very annoying problem.  I've tried all the "fixes" recommended and it still happens, on almost every call.  It's rare that my phone actually works at home, since I don't get a cell signal at my new home.   

 

Unfortunately this problem is causing me to consider changing carriers, after being with AT&T for almost 18 years.   What good is a cell phone that can't make or receive calls when you're home?

 

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