Contributor

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1 Message

Sat, Mar 9, 2019 4:23 PM

Galaxy Note 4 N910A update

Good morning ,

 

I have been trying to update the software on my Note 4 N910A from 5.1.1 to Marshmallow since a lot of my basic apps have stopped working as the support for Android 5 is no longer done. When I go to about device and hit software update, I am not being redirected to the Marshmallow update. I would appreciate your help in this regard.

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ATTHelp

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119.7K Messages

a year ago

Hi, @Prothean12,

 

We'd love to help with this. You need to force the update on your device as it's gone so long without an update. To do this, you'll need to go to a Samsung Experience Shop in Best Buy if there's one near you.

 

Have a great week!

 

James, AT&T Community Specialist

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Contributor

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2 Messages

a year ago

Software update 

Contributor

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1 Message

a year ago

Is there any way to update my Android version manually? I also have the AT&T galaxy note 4 (N910A) that I bought in 2014. It still has Android 5.0.1. My problem is that I don't have an AT&T SIM card so checking for updates does not find anything. Can I manually download the new update and install it on my phone?