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2 Messages

Tue, Apr 23, 2019 8:02 AM

Galaxy j3 2017 phone

Can't create a contract on phone. It only shows numbers no names. All my other contact in phone are showing only numbers and no names also. How do I fix this. Do not know who's calling anymore.


Accepted Solution

Official Solution

Brand User



108.4K Messages

10 months ago

Hello, @Joyceguillory56,


We'd love to help with this. Do you have the AT&T Call Protect app on your Galaxy phone? There's a known issue with caller ID when the device also has the app on it. You might be able to restore your caller ID by going into Apps and find AT&T Call Protect. In Settings, you should be able to disable the app. After doing that, press and hold the Power/Lock button, then select Power Off. Select Power Off again to confirm. After, press and hold the Power/Lock button again until the screen lights up.


Let us know if this helps.


James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.



2 Messages

9 months ago

Accepted solution . It works great . Thank you