The Samsung Galaxy S24
CRONJE's profile

New Member

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3 Messages

Wednesday, January 25th, 2023 2:14 AM

GALAXY FLIP 4

MY SCREEN WENT PARTIALLY BLACK AT 3 MONTHS OLD. SENT TO DALLAS FACTORY REPAIR CENTER FOR WARANTY REPAIR. THEY CLAIM IT HAS SCRATCHES AND DENTS THAT VOIDED THE WARANTY AND WANT NEARLY $400 TO REPAIR. I TOTALLY REJECT THEIR ASSESSMENT OF CONDITION. PHONE WAS IN A HEAVY PERTECTIVE CASE. ABSOLUTELY NO WATER DAMAGE. WHAT RECOURSE DO I HAVE? PHONE WORKED ONE MINUTE AND DIDN'T THE NEXT. I ALSO HAVE READ THAT THIS IS A COMMON PROBLEM WITH THIS MODEL.

ACE - Sage

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116.9K Messages

1 year ago

If the phone is physically damaged they would have sent you pictures by email. Did they?

Is it damaged? 

Physical damage voids the warranty.

New Member

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3 Messages

1 year ago

NO PICTURES EVEN TALKED TO A SUPERVISOR WITH NO HELP. 

New Member

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2 Messages

1 year ago

I'm in the same boat but worse. My wife has the Samsung Z Flip 3, and the screen broke on the fold line. Not her fault. She went to AT&T store. They put her on a wild goose chase. Since she needs a phone, she ended up getting a Galaxy Z Flip 4. The Z Flip 3 and the Z Flip 4 are now on our account. I received a box in the mail to send the Flip 3 to Arizona I think for warranty coverage.  They sent it back stating, they won't cover it because it has physical damage. The only damage is from the screen folding (manufacturer defect). Now to make things even better. Her Z Flip 4 just did the same thing. The hinge is causing the screen to flicker and become unusable. Now I'm stuck with two defective Z Flips. No one wants to do anything about it. AT&T won't fix the problem.  The warranty won't cover it, and I can't afford another phone. 

Community Support

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231.2K Messages

1 year ago

We understand your frustration with your being stuck with two defective Z flips, Theduke54.

 

Hey there CX, we want to help. Let’s meet in a Direct Message to discuss your account details and possibly escalate your inquiry. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to helping you resolve your issue. Thanks again for reaching out to AT&T Community Forums!

 

Nelson, AT&T Community Specialist

New Member

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3 Messages

1 year ago

I think the only recourse is to find someone to file a (Edited per community guidelines) (Edited per community guidelines). maybe a national medis company needs to do a story on this terrible phone. somehow they need to be stopped from selling anymore of what they know are defective. I think it rises to the level of consumer fraud. Surely some one out there knows how to get the ball rolling.

(edited)

Former Employee

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32.9K Messages

1 year ago

well it has zero to do with at&t and 100% on the manufacturer 

New Member

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2 Messages

1 year ago

It's definitely a manufacturer issue. The AT&T customer shouldn't have to jump through hoops to no avail though. AT&T should be helping the customer.  Not just saying, good luck your on your own.

ACE - Sage

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116.9K Messages

1 year ago

@Theduke54

AT&T cannot help you. AT&T is limited in what they can do for warranty exchange on a device if it has physical damage per their contract with Samsung mobile. I would have advised you to go through Samsung directly for warranty anyway. 

You may wind up with the same answer.

I know this is closing the Barn Door after the horses got out, but I would not purchase a folding phone without insurance. And anyone who knows me on these forums knows that I am anti insurance. I think it's a terrible product that doesn't do much for most situations. However I am the daughter of a stress engineer. It was his job to break things that his company made in order to see at what point they would fail. He would say that any solid that bends can also crack and break. This means that these folding flowns are inherently manufactured with a flaw. But if we consumers choose to buy a device that is inherently flawed that's on us. Personally I will never buy a folding phone it's a bad design, designed to fail.

Given what your wife went through with the first Z flip, why didn't she insure the second one? I'm sorry to victim blame but after having the first one break like that and not be covered, there's no way I would not have purchased insurance. 

Try samsung

Try a BBB complaint 

I expect zero luck with either. 

New Member

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1 Message

10 months ago

I am having the same issue with my phone, and I did pay to have it insured, but even with that, they want to charge me a $275 deductible because the phone was "damaged" due to this design flaw. For a phone that costs as much as this one did, I would at least expect it to last as long as it will take me to pay it off.

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