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hawker-hunter's profile

Contributor

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2 Messages

Fri, Mar 27, 2020 10:03 PM

G10+ Upgrade to Android 10 - NOT HAPPENING - Help?

I've called into AT&T 5-6 times now - the last 2 times they transferred me to Samsung.

My G10+ remains on A9, even though AT&T has told me they manually triggered the software update push (and confirmed the IMEI number). The tech's finally threw up their hands and sent me to Samsung (the first time it was a cold transfer and the call was dropped :( ).

Samsung wasn't much help either. They mentioned to try to use Smart Switch for PC. Downloaded the sw, connected the phone, and it told me that my current software (S9) is update so I can't update it that way either.

I have no idea what to do or who to contact next. Part of me is wondering if the facts that I bought this originally from Samsung, but paid for it outright (no AT&T Next payments), has bumped me down on the list. Thoughts?

ATTHelp

Community Support

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180.7K Messages

2 y ago

Hello @hawker-hunter

We want to ensure you have the most up to date software. The Samsung Galaxy 10+ device updates came out on 3-27-2020. 

Verify from the home screen by pulling down notification shade and select Settings > Software update > Check for updates and let us know what you see.

Also, try out our personalized troubleshooting tool to see if we can find anything that needs to be updated in your background settings.

Since you did purchase the device from Samsung then they will be the ones to see why the update might not be going through.

Let us know if you have any further questions.

Ayla, AT&T Community Specialist

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