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New Member

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4 Messages

Thu, Feb 20, 2020 2:24 AM

Frontier watch 2nd user

Att said cannot put new number on frontier S3 watch. Said still attached to old number even though user got rid of number and account. Please help need to be able to use watch away from phone

Responses

Brand User
ATTHelp

Administrator

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112.8K Messages

a month ago

Greetings @Bowdenwill,

 

We understand you would like to add a line to your frontier S3 watch but you're being told the watch is already attached to a line. We'd like to take a closer look into this for you. 

  • Was the device purchased from a third party? 
  • Are you currently an AT&T customer?

Please let us know for further assistance.

 

Jacob, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I actually gave my best friend watch he is with att also

Brand User
ATTHelp

Administrator

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112.8K Messages

Hey there @Bowdenwill,

 

To get a better understanding, we'd need for you to elaborate a little bit more on what's going on.

  • Who's the original owner of the S3 frontier watch? 
  • And you're trying to add the watch on your account correct? 

Jaocb, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I previously owned watch had separate number attached to watch I synced to use independently. He is trying to do same as second owner but Watch says still attached to number even though not synced and won’t let him get independent number so he can use alone

Brand User
ATTHelp

Administrator

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112.8K Messages

Hey there @Bowdenwill!

 

We want to help with your wearable. We advise that since the SIM card is Pre-installed and embedded (non-removable SIM) the original owner of the device will need to contact their carrier to make sure the previous number is wiped from the wearable.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

I am first owner I called and att has no clue what to do what do I need to exactly say when I call

Brand User
ATTHelp

Administrator

 • 

112.8K Messages

Thank you for the reply, @Bowdenwill!

 

To disconnect the Gear from a number simply follow these steps.

  1. From the Apps screen of the smartphone, tap Samsung Gear.
  2. Tap More > Disconnect. The Gear disconnects from your smartphone.
  3. Tap More > Connect to reconnect the Gear.

Refer to these set of instructions (pg. 13) to connect your Gear to another smartphone.

 

Let us know if you have any questions.

 

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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