Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
Thorgracie's profile

Contributor

 • 

2 Messages

Monday, August 28th, 2017 11:43 AM

Flashing S7 Active

My s7 active keeps flashing . I'll be on a webpage or even texting and the screen will flash almost like it's reloading.

Accepted Solution

Official Solution

Community Support

 • 

232.3K Messages

7 years ago

Greetings @Thorgracie,


Thank you for reaching out to us on the Community Forums! Having your screen flash can be quite difficult to deal with, and I would love to resolve this for you.


I would recommend restarting the device, to see if it behaves properly. If you remember downloading any 3rd party applications prior to this issue, please uninstall them and test the device out.


A last resort would be a factory reset. This will wipe everything on your phone, so be sure to create a backup prior! For instructions on this, please visit our Device Support Page. Select your make and model > Tutorials > Backup & Restore. The reset instructions are also in here under Tutorials > Troubleshooting > Reset Device.


I hope this information is helpful. Please let us know if this issue gets resolved!


Jonathan, AT&T Community Specialist

Contributor

 • 

2 Messages

7 years ago

Thank you for your response. Must have had an update because the phone is now perfect.

Teacher

 • 

34 Messages

5 years ago

I have the same problem. Already did the whole factory reset thing. Still doing it.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.