For the mom who gives us everything - Mother's Day gifts that connects us.
The Samsung Galaxy S24
Dumbgeniuz's profile

New Member

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25 Messages

Saturday, February 4th, 2023 10:45 PM

Firstnet or AT&T messing up

Hey guys, so I've made a post about this issue I have before on this forum with no resolution. I have a Samsung Galaxy S22 Ultra on FirstNet and when I use Google messages to send pictures, they are blurry. Doesn't matter if I send a picture to either Android or iPhone user, the picture is blurry. I have the latest updates for both the app and phone software, have the RCS chat features turned on and still sends blurry pictures. I could receive pictures from either Android or iPhone and they are perfect. So what I do is switch into Samsung Messages to send pictures to people because using Samsung Messages, I have no issues with the quality of the picture being sent. I have spoken to IT on FirstNet, AT&T, Google and Samsung and they just point their finger to someone else. I personally have come to the conclusion that it's the carrier messing up. I have friends and family on different carriers with Androids, same phone as mine as well, and they have no issue. I still haven't gotten to test my theory that FirstNet sim cards are the issue ( sounds weird I know but who knows). Is there any firstnet users out there that have this issue as well or is it just me? If ur a firstnet user, can u see if you have the s22 line up and use Google messages and have that issue? Another thing.... I put my current firstnet sim card in my old phone, a unlocked Samsung Note 20 ultra and I also have the same issue. Only difference there is that it says the chat features are powered by Jibe instead of AT&T like my S22 Ultra says. Thanks guys and sorry for the long post. 

Community Support

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231.4K Messages

1 year ago

Thank you for that information, I’d like to have an expert take a closer look at this for you. Please allow us some time to review/research this further. We’ll be sure to reach out to follow up within 24-48 hours at most with an update.

Shad
AT&T Business Social Media

New Member

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1 Message

10 months ago

I have just now switched to First Net with the same issue. Wasn't happing until switch to First Net. I did multiple test to identify what's going on. I can send a picture via RCS chat to another Samsung user and it sends crisp picture at 448kb. I can turn right around and send the SAME picture to an Iphone user and it sends it at 70kb----big reduction of quality especially if you have to read any words on the picture. I know for a fact it wasn't happing before I switch to FN.

Mentor

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65 Messages

9 months ago

Hey @Dumbgeniuz did that @ATTHelp account resolve your issue?  I also have firstnet and same as you, blurry screenshots to non RCS people.  Sending to an RCS recipient, it is crystal clear.  It isn't like this on Samsung messages (I have an S20 Ultra).  Sending the same screenshot to the same non RCS people (with iphonies) on Samsung messages is just fine.

Really frustrated here!

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