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Peterke057's profile
Peterke057
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Teacher

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22 Messages

Sat, Sep 19, 2015 5:42 PM

Facebook contacts not syncing anymore Galaxy S4

I factory reset my Samsung Galaxy S4 (gotta do that every 6 months or so or battery life goes down the drain).  I have Android 5.0.1 and the latest Facebook (FB) and FB messenger apps. But my FB contacts are not syncing anymore to my phone.  I checked the settings and enabled contact syncing, but it is NOT working.

There used to be - in the old FB app - some options which FB contacts you would sync (none, all, only those on your phone already) but now it just says "Continuous sync".  I don't like this change and it doe snot seem to work. 
I've sent a message to FB help but without reply.  Does anybody know how to get this fixed?

Samsung

Ambassador

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518 Messages

7 years ago


@Peterke057 wrote:

I factory reset my Samsung Galaxy S4 (gotta do that every 6 months or so or battery life goes down the drain).  I have Android 5.0.1 and the latest Facebook (FB) and FB messenger apps. But my FB contacts are not syncing anymore to my phone.  I checked the settings and enabled contact syncing, but it is NOT working.

There used to be - in the old FB app - some options which FB contacts you would sync (none, all, only those on your phone already) but now it just says "Continuous sync".  I don't like this change and it doe snot seem to work. 
I've sent a message to FB help but without reply.  Does anybody know how to get this fixed?


Hey @Peterke057,

 

Thank you for your post! We apologize for the frustration! If you open your Facebook app>Menu>App Settings>scroll all the way to the bottom where you should see an option for Sync Contacts>select an option. If that doesn't help, you may need to reach out to Facebook for further support.

 

Thanks,

Ema with Samsung Support

Peterke057

Teacher

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22 Messages

7 years ago

Ema,
I wish that option would still be there, but they changed the way the app looks and it is not. See screenshot attached.
FB support does not regspond. 😞
Peterke057

Teacher

 • 

22 Messages

7 years ago

the system won't let me attach a .png file

Samsung

Ambassador

 • 

518 Messages

7 years ago


@Peterke057 wrote:

the system won't let me attach a .png file


@Peterke057,

 

Thanks for double checking that for us. We do apologize. Facebook would be your best point of contact at this point. Please let us know if you have any more questions. Thank you for your inquiry.

 

Ema with Samsung Support

Mentor

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29 Messages

7 years ago

Facebook no longer supports the feature of contacts syncing even though it shows under accounts! 

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