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The Samsung Galaxy Z Flip4
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New Member

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2 Messages

Tue, Jun 15, 2021 8:14 PM

Facebook Authentication, unable to receive the code

I cannot get the Facebook Authentication Code.   I have tried the other means of authenticating my ID but I get a random blot email from Facebook indicating not a correct form of ID (I have used my driver's license, password, and even my marriage application), ID blurry or doesn't have my name on it, etc.  Clearly no one monitoring what you send because the emails are returning instantaneously.

So I am back to trying to receive the code on my phone.    I noticed on my Samsung S8 I starting having issues in FB after a Security Enhancement for Android status was made in the late evening the day before.  I am using Android Version 9.  Can I roll this back?  Does it require a complete reset?

ATTHelp

Community Support

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203.5K Messages

1 year ago

There are a pair of steps you can try which may help resolve your experience, @!


Let's help you with that! First, we want to advise that once your phone is updated, currently, there is no way of reinstalling a previous software version. Second, try the steps below to help receive that Authentication code on your phone. 

  • How is the signal strength on your device, poor or strong? Check our coverage map to receive an approximation of service in your area.
    • If you're experiencing call and text message trends on your device, reach back and verify your ZIP code so that we may provide support.
  • If you haven't already, follow the steps below to restart your device. Applying this action will refresh your device's connection to the network, resolving minor conflicts on the device. 
      1. Press and hold the Power/Lock button, then select Power off.
      2. Select Power off to confirm.
      3. To turn the device back on, press and hold the Power/Lock button until the screen lights up.
  • Make sure Premium SMS is enabled on your Samsung Galaxy S8.
    • Settings > Apps > Special Access > Use Premium SMS Services.
      • If you know the Authentication code, you should send a text to join Facebook's text list which would result in an automated text being sent back to your phone.

Should your experience persist despite the first steps you may need to contact Facebook Support to check whether there are workarounds regarding developed trends interfering with the deliverability of that Authentication code to mobile devices.

 

Let us know how this info helps!

 

Lar, AT&T Community Specialist

New Member

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4 Messages

3 months ago

I'm having the same problem with no clear solutions so far. No auth code ever gets sent to my phone. 

New Member

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6 Messages

3 months ago

Clear the cache and data from the Facebook app - this will return the app to its default settings and configuration. Assuming the problem is limited to the app, this is enough to get Facebook working normally again. Don't worry, you won't lose any of your images or messages in your timeline. After that, however, you will need to log back into your account. If the problem continues to occur after following this procedure, go to the next step.

Clear the cache partition - it is also important to perform this procedure, because there is always a chance that the problem is the result of some system cache corruption. The best way to rule out this possibility is to run the phone in recovery mode and erase the cache partition so that all system caches are deleted and replaced with new ones.

If the problem doesn't go away, you'll probably have to do a general reset - after clearing the cache section and your phone is still having problems with Facebook or any other apps, you have no choice but to reset the phone. However, any problems with the app will be fixed with this method, but don't forget to back up your important files and data, as they will be deleted during the process.

New Member

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6 Messages

2 months ago

Today the same problem appeared again on my wife's phone
Did everything exactly as I did on mine
Clear cache and data from the Facebook app - no result
Started phone in recovery mode and erase cache section to delete all system caches and replace them with new ones - no result
Performed a general reset, and reinstalled the app - only after that did the problem go away

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