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New Member

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2 Messages

Fri, May 22, 2020 6:37 PM

email from text from one contact

I am receiving emails from my son but he is sending a text message. Is this a problem on my phone or my sons? How do I fix it? He has a S20 and I have a Note 10+ 5G

Thank you in advance

ATTHelp

Community Support

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172.4K Messages

1 y ago

Hello, @ewing723,

 

Thank you for reaching out. Are these the only text messages you're receiving as an email? If so, the issue will likely be on your son's side. Ask him to send a fresh text to you straight to your number without using contacts. See if this comes through as a text.

 

Let us know what happens!

 

James, AT&T Community Specialist

New Member

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2 Messages

He sent a fresh text with just the numbers and that seems to be working. Thank you
ATTHelp

Community Support

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172.4K Messages

That's great to hear @ewing723 

Don't hesitate to reach back out if you have any further questions in the future!

Thank you for being an AT&T customer and stay safe!

Ayla, AT&T Community Specialist

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