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Community Support

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15.2K Messages

Wed, Jul 27, 2016 3:41 PM

Device Software Update: Samsung Galaxy S7 (SM-G930A)

Good morning everyone!

 

Summary Description:

  • Effective 7/27/2016, AT&T released a software update for the Samsung Galaxy S7 (SM-G930A).
  • This update will be made available to customers to download via firmware over the air (FOTA). 
  • A Wi-Fi connection is required.

 

Device Update Enhancements:

  • Setup and Transfer
  • Wi-Fi Calling
  • IPME
  • AMBS Phase 3

 

Keep reading below for information on how to update your device!

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

Community Support

 • 

15.2K Messages

4 years ago

Software Download/Update Instructions:

 

User Initiated Software Update (Self-discovery via Settings Menu):

 

1. From the home screen, pull down notification shade and select “Settings“

2. Under “System” category select “About device” icon

3. Select Software update

4. Select Check for updates

  • Software update process will not delete any personal data on your phone. Check the AT&T server for new software update?

5. Tap OK

  • Status Message: Checking for update: Processing…The download for the software update will begin in a moment. The software download may take several minutes
  • Status Message: Downloading…
  • Software Update– A software update is available for your device that requires Wi-Fi connectivity for download progress to begin. Connect to a Wi-Fi network?  For a list of free Wi-Fi networks click here AT&T Wi-Fi Hot Spots.

6. Select Continue or remind me later

  • A new software update from AT&T is available for our device. This download will occur over Wi-Fi.  Please make sure that you stay within the Wi-Fi coverage area while the download takes place.  This could take several minutes.

7. Tap Continue 

  • Status Message: Downloading software update, Please do not leave Wi-Fi coverage area
  • A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device.  All service (including emergency calls) will be suspended during the install
  • The device will automatically restart once the new software has successfully installed
  • Status Message: Update Complete. The software has been successfully installed. Your device is now ready to use

8. Tap “Done”

 

 

Device Initiated Software Update: Upon receipt of the Software Update notification, the user should select OK and follow the simple steps to download and install the new software.  Installation can be postponed up to three times in four hour intervals for up to 12 hours

 

1. Notification - AT&T software update

  • Message reads – A new software update from AT&T is available for your device. This software update will take several minutes and will not delete any personal data on your device. All services (including emergency calls) will be suspended during the install.

2. Tap Continue or Postpone – users can postpone up to three times in four hour intervals for up to 12 hours.

  • Tap Continue….
    • The device will start downloading the software update
    • The device will automatically restart once the new software has successfully downloaded.

3. Status Message: Software update… Processing… The download for the software update will begin in a moment. The software download may take several minutes

4. Status Message: Downloading…

5. Tap Continue

6. The device will automatically restart once the new software has successfully installed.

7. Status Message: Update Complete: The software has been successfully installed. Your device is now ready to use

8. Tap Done

 

New Software Specifications:

  • Software Version: MMB29M, Android 6.0.1
  • Baseband Version: G930AUCU2APG1
  • Kernel Version: 3.18.20-8575098
  • Build#: MMB29M.G930AUCU2APG1
  • File Size: 597MB from PE1 and 548 MB from PF2

 

Software Version Verification:

  • From Home Screen, select Apps or pull down the notification shade
  • Select Settings>System> About device
  • If the build number matches new specifications the device has the latest firmware.

 

Kevin, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

4 years ago

@ATTMobilityCare @ATTKevin

 

Where is the update for wifi calling for the darn s7 active your about ready to lose a customer and ally.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
schulzjt

Tutor

 • 

11 Messages

4 years ago

 

Where can we read the release notes about the below to find out what they all really mean (besides wifi calling)?

 

Device Update Enhancements:

  • Setup and Transfer
  • Wi-Fi Calling
  • IPME
  • AMBS Phase 3

Contributor

 • 

1 Message

4 years ago

Great to see this coming out.  What is the plan for enabling wifi calling for non-ATT unlocked devices (SM-G930U)?

Anonymous

New Member

 • 

25.7K Messages

4 years ago

This update appears to enable Advanced Messaging as well which is not mentioned above. Is there a real Release Notes document that has a complete description of the changes?

Busternutt

Professor

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3.2K Messages

4 years ago

@dhuntley, ATT doesn't provide updates for non ATT branded devices. Those either come from the manufacturer (non-branded) or the original branded carrier. In any event, I doubt you ever see it.



"Customers helping customers; not always successfully"
GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

4 years ago


@dhuntley wrote:

Great to see this coming out.  What is the plan for enabling wifi calling for non-ATT unlocked devices (SM-G930U)?


@dhuntley

 

There is no plan they wont be getting enhanced LTE services any time soon.  IF you want wifi calling hdvoice vid calling and advance messaging you have to buy a ATT branded phone.

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RhodesMan

ACE - Guru

 • 

884 Messages

4 years ago

Anyone manage to download this update OTA yet?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

20.4K Messages

4 years ago

I downloaded and installed it on a s7 today so it is live.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

 • 

884 Messages

4 years ago

OK thanks.

My S7 edge still thinks it's up to date.

I have been changing the date and tried a bunch of times since last night.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

4 years ago

Downloaded and updated my phone but all it did was slow down my SMS .... Can I go back to previous version?

Tutor

 • 

6 Messages

4 years ago

This updated screwed up my phone royaly.  First Chrome and the default internet app were giving me problems.  Chrome was constantly spitting out out "aw snap" errors and crashing.  The default internet app was doing the same thing.  Then i started getting random other errors / problems such as google play service stopping or the phone randomly shutting off and restarting to totally freezing up for mins.  I have cleared the whole phone cache with no luck.  If I have to do a full factory reset I will not be happy.

Contributor

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1 Message

4 years ago

I have been downloading every 24 hrs and everytime is restarts, on the AT&T update logo (after the reset) it only gets up to 28% updating and then says "update failed" and then resets the phone and then I get a message after the phone boots up that update was interrupted.  I have cleared the applications cache, booted the phone in safe mode, and even cleared the cache in the boot menu (pressing power, up volume, and home buttons).  I always get the same result.  Please help.

 

-EH

DJBeefdip

Mentor

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42 Messages

4 years ago

Messed up the carriers excusive flagship gets pushed aside for the versions you can buy anywhere and everywhere.

Tutor

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6 Messages

4 years ago

I did factory restores and no luck.  I also had my phone reflashed from a samsung tech at bestbuy and am still having the same issues.  Guess samsung will be sending me a new phone

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