Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

New Member

 • 

1 Message

Sat, Jan 18, 2020 2:06 AM

Deleted messages keep returning as unread message

My wife and I both have Samsung S8 Active phones, running on AT&T, all of a sudden we get emails that have been deleted for 1 or 2 months. It is then difficult to delete them, and they can only be deleted by going through the Edit option under Settings.

Any Suggestions??

Responses

SuperMario87

Employee

 • 

235 Messages

a month ago

Try to delete the emails from web at att.net. Do they get deleted also from your phone? Try the opposite now, delete them from the phone and check if they are deleted from the web to.

If you delete them from phone and they are still on web you need to check the phone setting or the easiest way is to delete the email account and add it again

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.