connecting a non ATT device t to network should be easy
I bought a nice Tablet recently, a Samsung Galaxy Tab S2 (SM-T715). I got a SIM card for it, went to buyasession.com and filled out the IMEIand ICCID info just like I had for my older tablet. But, it would not connect to the network.
So, I went to the AT&T store next to Northlake Mall in Atlanta, and they ran all their diagnostics and wasted an hour and gave me a new SIM card, and nothing worked.
Then, I spent another two hours on the phone with another ATT person who ran a bunch of disgnostics and couldnt do anything. He finally set up a trouble record or something. I thought this was good because someone with a clue might spend a moment, find the solution and contact me.
ATT never did squat. I went out and bought another $400 tablet, thinking it was just broken. Then, surfing the net almost randomly in desperation, I found this article:
of course the very simple instructions fixed the problem immediately, so now I have two tablets that connect to the cell network.
Obviously I received incompetent public support! My confidence in ATT store staff, which was already low, is gone. There isnt even a complaint line, or an email to send complaints to. The employee I talked to on the phone just read from a script.
I just want to say what a smelly bloated Pig of a company ATT is. All those idiotic employees, standing around being so friendly and professional and doing nothing to help anyone. Very Very frustrating. I even talked to the "manager" of the AT&T store next to Northlake Mall in Atlanta, who didnt even have enough training or good sense to know that the tablet needed to have some simple settings tweaked before it would connect!