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The Samsung Galaxy S24

New Member


1 Message

Saturday, November 14th, 2020 5:28 AM

change request unlock email information

I recently bought an att galaxy fold from a cellphone shop, and it was locked, the owner said he would help me unlock it and I only need to wait for a couple of hours. The day after I asked him and he said it not ready yet, it has been a few days already and he ignored me. So I go to the att website to unlock it myself but it said the IMEI has already submitted a request and it won't allow me to access it. The question is can I change the unlock request to my email? and what happens if it already processed but the shop owner doesn't give me the code to unlock, can I still request a different one or how can I obtain it?  I saw there are a lot of unlocking service on the internet, can they help with the unlock if it already requested?

Community Support


232.3K Messages

4 years ago

Hello @nanowa11,


Thank you for reaching out to us.


We recommend contacting the seller of your device for further assistance with completing your unlock request.


Hope this helps!


Sean, AT&T Community Specialist

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