T

New Member

 • 

1 Message

Mon, Jun 8, 2020 2:06 AM

Cell phones

I bought a cell phone from a third part seller, locked to AT&T. I don't have an AT&T account. I would like to export it to my carrier but the previous owner never paid it off. Ideas?
OttoPylot

ACE - Expert

 • 

16.4K Messages

2 y ago

You got screw... If the phone wasn't paid off, it's probably blacklisted. And if that's the case, there is nothing that AT&T can or will do. You need to get the original owner to pay it off.

sandblaster

ACE - Expert

 • 

55.4K Messages

Even if not blacklisted, it won’t be unlocked until it is paid off.

Award for Community Excellence 2021 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Need help?
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.