What is happening with 3G?
jcorrearod's profile

Tutor

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6 Messages

Thu, Jun 18, 2015 2:03 PM

Can't update my note 3

My note 3 is currently on 4.4.2 N900AUCUCNC2 and it notifies me that there is a new software update, but when I try to update it, it drops around 28% of the update. It then gives me an error of something about "Failed to update".

 

Any suggestions on how can I update my phone? 

ACE - Sage

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92.1K Messages

7 y ago

Is your phone an ATT phone with an ATT SIM card in it?

Your phone needs 4.4.4 to update to the current update. You can try the Samsung desk at Best Buy. They did the update for me in the past.

Tutor

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6 Messages

7 y ago

I already tried using Samsung Kies 3 "this is the latest firmware". I am trying to update my note 3 on the At&t side of it (lollipop) OS. I just tried downloading the update again and the installation was interrupted at 28% again and it failed. 

 

Any suggestions?

ACE - Sage

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92.1K Messages

7 y ago

Kies is useless. Really, try Best Buy.
You can't update straight to lollipop. You MUST go to 4.4.4 first.

Tutor

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6 Messages

7 y ago

It doesn't have a sim card. I think I will have to bring it to the Samsung desk for them to do it. 

 

ACE - Sage

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92.1K Messages

7 y ago

Wait....you can't get the over the air update without wifi AND cellular .

Tutor

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6 Messages

7 y ago

Is there anyway I can move up to 4.4.4. by myself?

Tutor

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6 Messages

7 y ago

Im using WIFI

GLIMMERMAN76

ACE - Expert

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22.7K Messages

7 y ago

its failing because the iemi did not pass its check.  To update an ATT phone the phone has to be connected to the ATT networks and WIFI at the sametime.

Tutor

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6 Messages

7 y ago

Oh! I guess I'll just take it in for the update. Thanks to everyone for their help!

 

Much appreciated.

 

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