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Contributor

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1 Message

Thu, Oct 10, 2019 7:20 PM

Can't send messages to short codes

Can't I can't send messages to a short code can you please help?

Responses

Brand User
ATTHelp

Administrator

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108.5K Messages

4 months ago

Hi @SusanHornbeck55,

 

Thank you for reaching out to us for assistance! We'd love to help but first we would need a bit more information.

 

Have you received short codes from this number before? What site are you trying to receive short codes from? Is your device capable of receiving the codes? If you're not sure, you can double check using our Device Support tool. Have you tried clearing your cache and cookies and resubmitting the request for the text? What device are you currently using? Have you tried troubleshooting? Is this your first time unable to receive texts like this?

 

Look forward to hearing back from you.

 

Chasidy, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.