New Member
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2 Messages
Cant send messages to group chat Samsung Galaxy J3
I own a Samsung Galaxy J3, but whenever I try to send messages to a group chat with more than 10 people, my phone notifies me, saying that my service provider only allows me to send messages up to 10 recipients at a time. No one else on my plan has this problem, and no one in customer service has been able to help me
ATTHelp
Community Support
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230.7K Messages
3 years ago
Let's see if we can't help resolve that for you, @jonathannye!
We want to know more about your experience. When you're receiving those service provider group limit notifications are the messages still successfully delivering, including SMS and MMS?
There are a couple of steps which may help stop those alerts:
Let us know how this worked for you.
Lar, AT&T Community Specialist
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jonathannye
New Member
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2 Messages
3 years ago
No, they wont even allow me to send the message. I tried the steps suggested but it seems it hasnt done anything to solve the problem. I cant send the message because it says my service provider will only allow me to send messages up to 10 people at one time
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ATTHelp
Community Support
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230.7K Messages
3 years ago
Thanks for the update, @jonathannye!
Have you ever been able to send text messages in a group setting? If so, has anything on your device or account changed since the last time a message successfully sent?
Also, if you're currently subscribed to AT&T PREPAID that could explain why you're receiving that alert. AT&T has expanded the limit beyond 10 users within group messaging. However, both sender and receiver must:
Additionally, if you're on a Mobile Share Advantage/Mobile Share Flex/Mobile Share Plus plan and have exceeded your data allowance in a billing period, data speeds for all lines on the account are reduced to a maximum of 128kbps.
When this happens, AT&T Video Call and Advanced Messaging is disabled on both the wireless network and Wi-Fi for the remainder of the billing period. It's possible to change your plan to obtain a new allotment of high speed data as specified here.
Keep us informed. We want to help resolve your group messaging experience.
Lar, AT&T Community Specialist
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