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K

New Member

 • 

1 Message

Sun, Apr 26, 2020 2:23 AM

Can't send a picture in a text (fails) and can't receive a group text if there's a picture in it.

Started a couple of days ago, can't receive a group text if there is a picture attached. I can receive the group text if there is no picture, only text. I can receive a picture in a text if from a single person. Cannot send a pic to a group or single person (fail to send message). Tried clearing cache, data, wiping partition and loaded a new messaging app. Is something network wise going on? Samsung A10e

ATTHelp

Community Support

 • 

171.5K Messages

1 y ago

Hi @kgeorge77

 

Thank you for reaching out to us today. We're sorry to hear about the service issues you've been having but we'll be delighted to assist you. Where are you located? Are you currently experiencing service issues today (April 28th)? What new messaging app did you install and did you have the same issue with that? Is this also affecting calls and data usage?  With more details, we'll be able to proceed.

 

Darais, AT&T Community Specialist

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