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storytime's profile

Contributor

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1 Message

Monday, September 29th, 2014 7:04 PM

Can't see photos received in MMS text messages.

I have spent all day trying to figure this out on my own. Samsung can't help. I downloaded Handcent, which was recommended. I changed the APN on someone else's recommendation. I have 3 different APN's and none work. I am all out of ideas. I just want to view photos sent to me via text message. Samsung Galaxy S4.

Samsung

Ambassador

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518 Messages

8 years ago

storytime,

Hello, thanks for reaching out to us. We can try a couple of things to try to correct this.

First, try going to Menu>Settings>More>Application manager>All>Menu>Reset app preferences.

Under the Application Manager, find the messaging app and clear the cache. Tell us if this helps.

We also suggest reaching out to At&t to confirm that MMS messaging is correctly configured on your device.


Thanks,

Samsung Support ^Kov

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