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19 Messages

Mon, Nov 30, 2020 11:14 PM

Can't get help unlocking Galaxy S20 bought from Samsung

When I purchased the S20 from Samsung, the website asks if you want it unlocked or set to a carrier. I selected AT&T since they were my carrier. Now I'm trying to leave AT&T and for some reason they can't unlock it (getting the "Looks like the IMEI  number you entered doesn't match an AT&T device). I've made multiple calls AT&T support and they suggest calling Samsung because they can't unlock it. Samsung says they have no way of unlocking it. The phone is completely paid off, I don't know what to do. Literally just got off the phone with an AT&T csr who told me she would make a ticket and I'd hear from them within 48 hours. It's been 5 minutes and I got an email  saying "We are unable to complete your request at this time due to the following reason: The IMEI provided is not a valid AT&T IMEI". I don't know what to do and I'm beyond frustrated. Does anyone have any ideas?

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