Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.



1 Message

Fri, Feb 15, 2019 1:03 PM

Cant add google account to j7prime

Couple of days ago I began having problems with Google sign in errors. I got the "need to authenticate my account" popup. When I tried to open YouTube I would get the spin then a message to remove the account then to reinstall the app. DH tried to access the account under settings,it would open for a second and return back to settings page. So he went to Samsung and other accounts, to remove the account he followed instructions to remove lock screens, back up data then removed the Google account.  Having done that, he tried to add the account but when he goes down the list and choose type of account hes not able to select Google. The only way to access my Google account is through the browser. Gmail goes to the setup page asking you to choose an email or add an email which it wont allow me to do. I have to close the tab to leave that page. I tried to go to play store and when prompted to sign in, nothing happens. I cant add my Google+ account. How do I fix it


Accepted Solution

Official Solution

Brand User



108.4K Messages

1 year ago

Hi @Wesjakes,


Thank you for reaching out! We understand that you are trying to authenticate your Google account with your device. Have you visited our Device Support page, which lists steps on how to sync your account? You can also view further instructions on the Google Support page as well. Let us know if this helps!


Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.