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What is happening with 3G?
46me01's profile

Contributor

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2 Messages

Sun, Nov 10, 2019 5:18 AM

Can't activate my new device

Trying to activate my phone (new service and device from at&t, ported # over from verizon) and although my 2 other lines worked, mine did not. I was able to transfer data, so am ready to go, but no luck. VERY FRUSTRATED. Not sure if I need a sim card that was not included in my order, or not. Seems that since I purchased a phone from AT&T, I should not need a sim card.

ATTHelp

Community Support

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176.6K Messages

2 y ago

Hello @46me01

 

We welcome you to the AT&T family, and would be delighted to assist!

 

Is the device active to a postpaid or prepaid service? What cellphone are you trying to activate? Have you received any error messages about the activation? If so, then what did the message say?

 

Fill us in more details to further review.

 

We're always ready to help!

 

Dwight, AT&T Community Specialist

 

Contributor

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2 Messages

2 y ago

I figured it out. Thanks
ATTHelp

Community Support

 • 

176.6K Messages

2 y ago

Greetings @46me01,

 

We're glad to hear that you were able to figure it out. Feel free to reach out to us if you ever have any other questions or concerns.

 

Jacob, AT&T Community Specialist

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