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The Samsung Galaxy S24
Mplue's profile

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1 Message

Tuesday, April 11th, 2023 2:08 AM

Cannot unlock my Samsung Galaxy A12

I'll be traveling abroad and need my Samsung Galaxy A12 unlocked to be compatible with foreign SIM card. At first I submitted an online request to unlock, but immediately got a message from AT&T saying I have to use their device unlock app. The app doesn't show anything and wouldn't let me unlock my device. Even if I called the support number the app recommended, an automated voice keeps saying they can't recognize my phone number... Did someone have the same issue and get it resolved?

Community Support


232.7K Messages

1 year ago

Hello Mplue, we're here to help you with your unlock request.


Let's meet in a Direct Message, so that we can review your account. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


Looking forward to speaking with you.

Carlton, AT&T Community specialist

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