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Contributor

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3 Messages

Tue, Apr 2, 2019 12:51 AM

Cannot text without data or WiFi

I have an s7 and usually, I can text people without WiFi or data on but for the past 2 days, I couldn't send messages to anyone without using wifi or data. BTW, I usualy text to a mix of apple and Android/samsung users.

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RhodesMan

ACE - Guru

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885 Messages

2 years ago

You could remove and refit your sim card you could also try and wipe the cache partition. I would however call customer services and get them to check provisioning etc. to help you get to the bottom of this.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
RhodesMan

ACE - Guru

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885 Messages

2 years ago

If it's a multimedia text ie. including pictures, video or audio content then you will need data or wifi calling for this.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

They are not multimedia messages tho.
RhodesMan

ACE - Guru

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885 Messages

2 years ago

Maybe check your APN settings under connections, mobile networks, access point names.

These will differ depending on if your phone is an AT&T or non AT&T device.

 

See here

https://www.att.com/support/article/wireless/KM1062162/

 

(edited)

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

2 years ago

The APN settings is still the same and it is still will only send messages
when there’s WiFi or data on and sometimes it might just not send it even
if I am connected to data or wifi

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