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propfessor's profile

New Member

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2 Messages

Sunday, March 26th, 2023 3:09 AM

Cannot sign in on phone

I log in to att.com fine with my ID and password on my desktop. When I use the same ID and password on my phone, I get "this combination does not match" or some such language.

Accepted Solution

Official Solution

Community Support

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232.2K Messages

1 year ago

Hello propfessor, we're here to help you sign in to your account on your phone.

 

We understand the impact of not being able to access your account on your device. If you are using a browser to sign in to the website. Let's try to clear the browser history

 

If you are using the MyATT app, Clear the app cache to free up space. Clearing cached data can free up needed space by removing temporary files from your device. This is a short-term solution and, over time, cached data will build up again and will need to be cleared. 

 

You can also reset your password for your account. If you change or reset your password, make sure:

  • You update your password wherever you have it saved. This includes your devices, web browsers, and any apps.
  • Use the same ID and password to sign in to both myAT&T and your email? Make sure you use the new password to sign in to your AT&T Mail account.

If this doesn't help please reach back out so we can meet in a Direct Message. Thank you for visitng AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

New Member

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2 Messages

1 year ago

I reset my password on my phone to the exact same password and it works now.

Community Support

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232.2K Messages

1 year ago

Hello propfessor, that is good news!

 

We're glad to hear that you was able to reset your password and everything is working. Feel free to reach back out if you have any other questions or concerns. Thank you for choosing AT&T!

 

Carlton, AT&T Community Specialist 

New Member

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9 Messages

1 year ago

  1. Check your login credentials: Make sure you're entering the correct ID and password on your phone. It's possible that you could be mistyping something, or that there's a difference between your login credentials on your desktop and your phone.

  2. Clear your browser cache and cookies: Sometimes browser cache and cookies can interfere with website functionality, including the ability to sign in. Try clearing your browser cache and cookies on your phone and then try logging in again.

  3. Try a different browser: If clearing your browser cache and cookies doesn't work, try using a different browser on your phone to see if the issue is related to your browser.

  4. Contact AT&T support: If none of the above solutions work, it's possible there could be an issue with your account or a technical issue on AT&T's end. Contact AT&T support to see if they can help you troubleshoot the issue.

New Member

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9 Messages

1 year ago

Those are good tips for troubleshooting login issues for an AT&T account on a phone. Clearing the browser history and cache can help resolve issues with logging in through a browser, while clearing the app cache can help resolve issues with logging in through the MyATT app. Additionally, resetting your password and updating it on all devices and applications can also help resolve login issues. If these steps do not resolve the issue, it may be best to reach out to AT&T customer support for further assistance.

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