Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The Samsung Galaxy S23
EffDeeDee's profile

Contributor

 • 

3 Messages

Wednesday, April 17th, 2019 8:20 PM

Cannot Reply to Some Group Texts S7 Edge

I'm trying to wait on AT&T's supposed "escalation", but I'm hoping someone has already been able to resolve as I am approaching almost two whole days with this issue.  Has anyone seen this recently with their group texts?

 

Group Text Icon.jpg

Every group text with this person icon does not allow me to reply.  I can receive just fine.  Any troubleshooting idea you can think of outside of a hard reset, I have tried with no success.  I chatted with an AT&T rep yesterday who said she was escalating, but so far I've gotten nowhere.  Has anyone else experienced this and has been able to resolve?

1 Attachment

pgrey

Master

 • 

3.5K Messages

4 years ago

@EffDeeDee Were you using "Advanced Messaging", in the Samsung Messages app, and then switched (either turned it off, or used a different messaging app)?

I don't think the app, or the "ATT Advanced Messaging" proprietary implementation handles this well, when you go back/forth.

Contributor

 • 

3 Messages

4 years ago

@pgrey, I only turned it off and back on during the troubleshooting phase at the suggestion of an AT&T rep.  I haven't used any other messenger app.

Contributor

 • 

1 Message

4 years ago

I have the same issue.  I can't reply to some group messages but have no problem with other groups.  I've even deleted the entire list of messages within that group thinking it would rest or fix the problem but it doesn't.  And it has nothing to do with the amount of people listed in the group.  I had no problem before then all of a sudden I started getting an orange error message and cannot reply to the group.   

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.