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What is happening with 3G?
M

New Member

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1 Message

Tue, Apr 14, 2020 4:42 AM

Can I get a replacement phone please

I have an at&,t galaxy prime 3 having difficulties getting phone itself to charge or will have a loose connection when connected into charger believe that my ports bad only because I've tried several different chargers that are alike to one I have that came with phone and also my screens cracked pretty good sometimes causes difficulty texting calling etc.
Do believe phone itself is under warranty but not 100% sure as it was bought by a family friend for me for birthday present please let me know if it's fixable and hopefully it is free of charge it's on a monthly plan not prepaid.
Constructive

Employee

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24.4K Messages

2 y ago

warranty doesn’t cover cracked screens. At any rate you need to ask the family friend what date it was purchased and reach out to the manufacturer. As they warranty the phones not AT&T.

ACE - Sage

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90.5K Messages

2 y ago

A broken phone voids any warranty.
If you want to replace the phone you can purchase a replacement online through AT&T, or Best Buy, both places offer curbside pickup
Need help?
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New to the AT&T Community?
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