Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The Samsung Galaxy S24
jaeger26's profile

Contributor

 • 

2 Messages

Thursday, March 1st, 2018 3:50 PM

Buying Galaxy S9 direct from Samsung-Unlocked or Locked to AT&T?

I am planning to buy a Galaxy S9 Plus direct from Samsung due to a special promotion available to me. If I buy an Unlocked phone can I use that on AT&T to start a phone contract? I do not have a mobile contract currently but I am getting one soon. I currently have Uverse for TV and Internet.

 

Would there be any disadvantages to buying an unlocked phone? Or should I bite the bullet and pay the markup for the locked phone?

 

Thank you in advance.

Tutor

 • 

5 Messages

6 years ago

I just had both an online 'chat' and a call to AT&T tech support and both said I would not lose any features...????  I was about to send back 2 S9's unlocked from Samsung, and am now really confused!!!

Tutor

 • 

8 Messages

6 years ago

Well I just got my unlocked S9+ yesterday. Did the setup as usual and used smartswitch and I lost visual voicemail. Just had to download the app from apkmirror. So you can at least do that. 

ACE - Expert

 • 

23.9K Messages

6 years ago

You lose hd voice wifi calling and video calling if you get the Samsung unlocked versions.

Teacher

 • 

11 Messages

6 years ago

Weird. I tried installing AT&T's anti-spam caller app (after they sent me a note about it!) but the app told me I couldn't use it for lack of HD Audio - a feature reportedly lost to unlocked phones.

ACE - Expert

 • 

23.9K Messages

6 years ago

@broosek

 

What version of the s9 are you using?

Teacher

 • 

11 Messages

6 years ago

SM-G960U1

ACE - Expert

 • 

23.9K Messages

6 years ago

Well that's the unlocked version so you don't get HD voice.  

Tutor

 • 

5 Messages

6 years ago

 

So, after again speaking to both Samsung and AT&T techs, I was told that if I installed AT&T's SIM for our present account..business, that all features would in fact be there...???  Was about ready to send the phones back to Samsung and replace with AT&T versions. Not sure what direction to go...

Teacher

 • 

11 Messages

6 years ago

My SIM is an AT&T SIM taken from earlier device. I don't believe the SIM is sufficient; I believe there's code and/or different apps not included on a generic unlocked phone. For instance, Visual Voicemail is now built into phone dialer ... except it's not present on unlocked phone.

Tutor

 • 

5 Messages

6 years ago

Thanks for the reply. The tech indicated that it was dependent upon your
current plan with AT&T, and what you had included....could that be the
case?? Hard to believe that the most recent version of Android would leave
Visual Voicemail out of their dialer..
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.