Buyer's Remorse Label used for Trade-In
Hello, I just recently left Sprint after 24 years to take advantage of the new Samsung Galaxy S20 Ultra promotion from AT&T which offered $1200 credit over 30 months with porting a number and trading in a phone. I traded-in a Samsung Note 8 in pristine condition. However, when I called after the trade-in was shipped the representative realized I had used the "buyer's remorse" label instead of a trade-in label. Guess what? That was the only label in the box with the new S20 Ultra. Someone had forgotten to pack the trade-in return materials. I did think it was strange there were no packing materials for the trade-in phone but I found a pre-printed sticky label with my ported phone number on it and taped it to the original Note 8 box where I packed the Note 8 trade-in phone inside. I have called the Trade-In support line a total of 4 times and they have sent escalations each time to the warehouse in Ft. Worth, TX where the trade-in finally arrived on 3/18/20. On the last call I finally received an email back stating that I needed to call the wireless customer support. They sent me back to the Trade-In support. What do I need to do to ensure my phone is routed to the correct warehouse and ultimately shown as "received" on my account? I am getting a massive run-around and no contact after sending reply emails. Thanks in advance for any advice that can be provided.