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The Samsung Galaxy S24
sohomd2015's profile



1 Message

Friday, July 17th, 2015 8:05 PM

Briefing Alarm in Samsung Galaxy S4


I loved the briefing alarm in my Samsung Galaxy S4 (Kitkat) version. With current lollipop upgrade, the briefing alarm has stopped working. Is it possbile to fix that.

Also, lollipop 5.01 is extremely buggy (seems like a beta version).

One major bug:

If any of the "Motions and Gestures" are enabled like "Palm motion" and if you want to add a widget from home screen - the it crashes...How to fix this? If I have to change any widgets, I have to make sure all motions and gestures are enabled? How can such a buggy software released to customers? 

Community Support


15.2K Messages

9 years ago

Hi there @sohomd2015


Thank you for posting about some of the issues you are experiencing on your Galaxy S4 after Lollipop; I would be happy to help you address these!
Addressing the bugs you have started getting once you update your software, I would like to have you check a few things on your device:


  • How much available storage do you have on your device? If you do not have adequate space available, this could cause your phone to crash.
  • It is recommended to test your phones performance while in Safe Mode to determine if you are experiencing software issues and not possible third party application issues.
    • To put your phone into safe mode:
      • From a powered-off state, press Power to begin the boot process.
      • Once the company logo displays, press and hold Volume Down until the device fully boots.
      • If successful, the words Safe Mode displays at the bottom of the screen.
      • Once in Safe Mode, use your phone to see if the same bugs are present. If not, review the third party apps you have installed.
    • If the above has not corrected the issue, clearing the cache partition on your S4 could correct the error.
      • To clear the Cache Partition from your phone:
        • Turn off your phone
        • Remove the battery (wait 15 seconds before inserting the battery back into your phone)
        • Hold down the Home and the Volume Up button, simultaneously.
        • Press and hold the Power button while still holding the Home and Volume Up.
        • As soon as you see the Samsung Logo, release all buttons.
        • A menu will appear
        • Use the Volume Down button to scroll down to Wipe Cache Partition.
        • Press the Power button to select it
        • Press the Volume Down button to highlight Yes and Power button again to select it.
        • It will take a moment to clear all of the cache (this is deleting temporary files, not app data)
        • After the cache partition has been deleted, press the Power button to reboot your phone
      • If the above has still not corrected the issue, a factory reset would be recommended.


A factory reset should correct the Briefing alarm to work properly.  You can correct the Briefing alarm issue by going to your phones application manager and Force Stop Briefing, and reboot your phone.


Thank you,


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