Contributor
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Blue Screen Samsung Tablet 12.2
I have a Samsung Tablet that blue screens about every 30 minutes unless I am watching a movie. I have read several other people have the same problems with the tables that have AT&T wireless. Is this a Samsung problem or AT&T? I have reset it to factory default twice and I still have the problem. I also see this device is no longer sold at the stores.
Any help on this would be great, the local stores tell me to call Samsung....
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Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi there @Anonymous_N_SB
I’m sorry to hear your device is presenting a blue screen while watching movies. As @davodroso has correctly stated, this would be due to a software issue on the device. I would also recommend contacting Samsung directly for warranty support. They may be able to replace or repair your tablet!
Thanks,
Charise
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davidroso
Contributor
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1 Message
8 years ago
This problem can not be related to the network which are used not only AT & T
Because the blue screen problem is caused by corruption in the tablet (it is often graphic )
{commercial link removed}
good luck
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