Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
The Samsung Galaxy S23
Phoenix_N_SB's profile

Contributor

 • 

1 Message

Wednesday, May 13th, 2015 10:27 PM

Blue Screen Samsung Tablet 12.2

I have a Samsung Tablet that blue screens about every 30 minutes unless I am watching a movie.  I have read several other people have the same problems with the tables that have AT&T wireless.  Is this a Samsung problem or AT&T?  I have reset it to factory default twice and I still have the problem.  I also see this device is no longer sold at the stores. 

 

Any help on this would be great, the local stores tell me to call Samsung....

Accepted Solution

Official Solution

Community Support

 • 

15.2K Messages

8 years ago

Hi there @Anonymous_N_SB

 

I’m sorry to hear your device is presenting a blue screen while watching movies. As @davodroso has correctly stated, this would be due to a software issue on the device. I would also recommend contacting Samsung directly for warranty support. They may be able to replace or repair your tablet!

 

Thanks,

Charise

 

Contributor

 • 

1 Message

8 years ago

This problem can not be related to the network which are used not only AT & T
Because the blue screen problem is caused by corruption in the tablet (it is often graphic )


{commercial link removed}
good luck

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.