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Snap123's profile

Contributor

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2 Messages

Wed, Jun 1, 2016 7:05 PM

Block number from leaving a Visual Voicemail

How do I block a number from leaving a voicemail in Visual Voicemail?  I've blocked a number, in that it doesn't ring my phone, but I can see that it called, and I am not able to block the number from leaving a voicemail.

Community Support

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15.2K Messages

6年前

Hi @Snap123

 

Thank you for reaching out to the AT&T Community Forums!

 

Unfortunately, the person calling will still be able to get to the voicemail. When you block a number, the device is blocking it from the phone so that it will not ring. The call is still being routed through the AT&T network, which is why the caller will eventually get to your voicemail.

 

We do offer an app called Smart Limits that for $4.99 per month that does have the capability to block calls completely. For more information on Smart Limits, please visit AT&T Smart Limits Overview.

 

For additional information on blocking calls, please refer to Blocking calls and messages.

 

Thank you for being a part of the AT&T family!

 

Tim, Community Specialist

Contributor

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1 Message

5年前

When you block a number it should be blocked from everything with no extra charge. I am constantly called by someone who says they are the IRS and they know can leave a voice mail. On the voice mail they say they are my state attorney and to call them back at given number. That is when they answer IRS, how may I help you? When I tell them the problem they tell me they are going to keep calling me and leaving voicemails BUT I can quit calling them back. Their number never shows up on call received just on visual voice mail. YOU really mean to tell me that there is no way to stop this crap

Tutor

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2 Messages

5年前

I know it's been a year since the original but I agree with snewsletters. What these callers are doing is a voicemail version of Spam. Some are intentionally bypassing dialing and using the AT&T system to deposit voicemails directly into our accounts (https://forums.att.com/t5/Android/How-to-block-spam-calls-to-voicemail/td-p/5157646) and AT&T is allowing this.

Yes they offer the CallProtect (https://www.att.com/offers/call-protect.html) but you have to block phone numbers every 30 days or the block is automatically removed.If AT&T is incapable of blocking the spammers that abuse their own system, then they must provide us with a permanent free service that will allow us to do it ourselves. ISP's are responsible for preventing spammers from using their networks, why isn't AT&T held to the same accountability?

Tutor

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9 Messages

5年前

As a responsible company, AT&T should provide free call blocking at the network level.  The combination of Spam telemarketing and viruses need this feature to minimize the domino effect.

Tutor

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2 Messages

5年前

 of course they're still able to leave voicemail. They want you to have to pay $5 a month. I'm done with AT&T when my contract is up

Tutor

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2 Messages

5年前

Real useful feature......not!!  And of course they're still able to leave voicemail. They want you to have to pay $5 a month. I'm done with AT&T when my contract is up

Contributor

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2 Messages

4年前

It appears this problem only exists with AT&T?

 

That is, only AT&T have enabled robocallers to leave voicemail, even after they have been blocked?

 

AT&T, what do you have to say for yourself?  Is it true you are the only firm that has failed related to this feature? 

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