Contributor
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2 Messages
Block number from leaving a Visual Voicemail
How do I block a number from leaving a voicemail in Visual Voicemail? I've blocked a number, in that it doesn't ring my phone, but I can see that it called, and I am not able to block the number from leaving a voicemail.
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hi @Snap123
Thank you for reaching out to the AT&T Community Forums!
Unfortunately, the person calling will still be able to get to the voicemail. When you block a number, the device is blocking it from the phone so that it will not ring. The call is still being routed through the AT&T network, which is why the caller will eventually get to your voicemail.
We do offer an app called Smart Limits that for $4.99 per month that does have the capability to block calls completely. For more information on Smart Limits, please visit AT&T Smart Limits Overview.
For additional information on blocking calls, please refer to Blocking calls and messages.
Thank you for being a part of the AT&T family!
Tim, Community Specialist
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Snewsletters
Contributor
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1 Message
7 years ago
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gcyrus
Tutor
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2 Messages
7 years ago
I know it's been a year since the original but I agree with snewsletters. What these callers are doing is a voicemail version of Spam. Some are intentionally bypassing dialing and using the AT&T system to deposit voicemails directly into our accounts (https://forums.att.com/t5/Android/How-to-block-spam-calls-to-voicemail/td-p/5157646) and AT&T is allowing this.
Yes they offer the CallProtect (https://www.att.com/offers/call-protect.html) but you have to block phone numbers every 30 days or the block is automatically removed.If AT&T is incapable of blocking the spammers that abuse their own system, then they must provide us with a permanent free service that will allow us to do it ourselves. ISP's are responsible for preventing spammers from using their networks, why isn't AT&T held to the same accountability?
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rhicksted
Tutor
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9 Messages
7 years ago
As a responsible company, AT&T should provide free call blocking at the network level. The combination of Spam telemarketing and viruses need this feature to minimize the domino effect.
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nutineter
Tutor
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2 Messages
6 years ago
of course they're still able to leave voicemail. They want you to have to pay $5 a month. I'm done with AT&T when my contract is up
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nutineter
Tutor
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2 Messages
6 years ago
Real useful feature......not!! And of course they're still able to leave voicemail. They want you to have to pay $5 a month. I'm done with AT&T when my contract is up
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wasguy
Contributor
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2 Messages
6 years ago
It appears this problem only exists with AT&T?
That is, only AT&T have enabled robocallers to leave voicemail, even after they have been blocked?
AT&T, what do you have to say for yourself? Is it true you are the only firm that has failed related to this feature?
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