August's Galaxy Note 10 Promotion
I'm not sure I've picked the correct forum for this issue, but here goes...
I am a customer of AT&T who was apparently given incorrect parameters for last month's Galaxy Note 10 200 dollar trade-in and 300 dollar reward credit promotion. Your customer service assured me my purchase, trade-in, and service upgrade would fall within the parameters of the promotion.
I have chat transcripts to prove my story. Today I called CS to check on getting the shipping supplies for my trade and was told my purchase did not qualify for last month’s promotion. This BEYOND frustrating because I talked to your online purchase team, the online rebate center, etc. a month ago and was assured I would be getting shipping materials for my trade and the 300 dollar credit for upgrading my phone. I was even given a code (which does not work, btw) for the ATT reward center website.
Today I talked to three different people, general CS, the trade-in department and a mobility specialist. Now, all of a sudden now one knows about the promotion, and I qualify for NOTHING. I have been an AT&T customer for years. I am beyond disappointed is there anything that can be done to fix this?