The Samsung Galaxy S24
concernedcx's profile

Former Employee

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1 Message

Sunday, January 1st, 2017 1:36 AM

Audio fades out during video on multiple apps

I have a Samsung Galaxy S7 Active, and I love it. Until now, I have had no problems with this phone. In several apps(instagram, youtube, etc), when watching a video with audio going through the speaker, the audio will all of the sudden fade out. Why? What can i do to fix this? I have been looking at many forums with no success to several "solutions."

Community Support

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231.3K Messages

7 years ago

Hello, @concernedcx!

 

Thank you for reaching out to us on the AT&T Community Forums! I can understand how not having your audio working correctly can be disconcerting, and would love to assist with this.

 

In order to determine the source of the issue, I invite you to use our handy Troubleshoot and Resolve tool. You can use this to obtain the steps necessary to correct the problem, as well.

 

If using this tool does not work, please feel free to contact us again!

 

Jordan, AT&T Community Specialist

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