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stoutjj79's profile



1 Message

Monday, April 15th, 2019 4:40 PM

ATT unlock site is saying my IMEI number is not correct - so i cannot move forward to unlock.

I know this IMEI code is correct because the rep at ATT found it and said it was blacklisted - I know for a fact the phone is not stolen or under contract as i paid cash for the phone through my work and let my FIL use it and then he changed providers and gave the phone back to me. now i need to set it up for my daughter and cannot - this is a nightmare. i cannot chat with ATT because i am not a customer- any ideas who can help get my IMEI number approved


Community Support


221.5K Messages

4 years ago

Hi @stoutjj79


Thank you for reaching out to us today. We'll be happy to review this issue for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private message (PM). Please check your forums private messages by clicking the envelope in the top section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details. Thank you.


Darais, AT&T Community Specialist

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