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SamsungS5User74's profile

Contributor

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1 Message

Sun, Oct 8, 2017 3:22 AM

AT&T Software updates... daily

Why am I getting software updates so frequently? It's been happening almost daily for the last two weeks. The updates are installing successfully and then later that night, I'll get a push notification that another is trying to go through.

 

Sorry if this is in the wrong category.. I wasn't sure where to put it.

ATTHelp

Community Support

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200.6K Messages

5 y مضت

Hello there @SamsungS5User74!


I understand how receiving frequent update notifications can be annoying. I will be more than happy to provide you some important information and options to resolve this issue!


Software updates are released by the carrier via OTA. If you were successful installing the most current version available, the problem could be caused by a glitch in the phone software. The easiest way to correct this error is to back up your phone and then complete a factory rest. Please access the Device Support Tool to find step-by-step instructions.


In addition, the Troubleshoot & Resolve Tool is another useful resource, which can help in fixing software issues. Make sure to log in to your account for a personalized experience, and then select Software update as the issue.


Please let us know if this works out for you. Thank you for reaching out and have a fantastic rest of the week!


Anabel, AT&T Community Specialist

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