The Samsung Galaxy Z Flip4
jmozdzier's profile
Employee

Employee

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4 Messages

Sunday, May 28th, 2017 1:39 PM

AT&T Smart WIFI malfunctioning

I initially enabled AT&T Smart WiFi when i received my new S8+ 2 weeks ago, due to the constant annoyance of popup windows to get me to sign into xfinity or other hotspots, i disabled Smart WiFi, but continued getting recommendations to connect to hotspots. I long pressed on all of them and chose "Forget". Still getting them. I uninstalled AT&T SMart WiFi, Still getting recommendations. HOW DO I GET THIS TO STOP!!!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp

Community Support

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207.3K Messages

6 years ago

Hello @jmozdzier,
 
Welcome to the Community Forums! I can understand how bothersome it is to constantly receive popup reminders.  I would be happy to assist you with disabling the app.
 
We have a very informative article on the Smart WiFi app.  Make sure the app is disabled and then restart your device.  Use your phone as normal to see if the issue persists. 
 
If you continue having issues please try clearing the Apps cache.  Please go Settings > App Manager > Smart Wi-Fi >Storage > Clear cache and Force stop if the button is not greyed out.
 
For further troubleshooting please use our Troubleshoot & Resolve Tool.  Make sure your device is selected, and then for the issue choose App. Please run through the steps completely.
 
I hope you are able to get this fixed!  Please have an amazing rest of your day.
 
Jessica, AT&T Community Specialist
 
GLIMMERMAN76

ACE - Expert

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23.5K Messages

6 years ago


@jmozdzier wrote:

I initially enabled AT&T Smart WiFi when i received my new S8+ 2 weeks ago, due to the constant annoyance of popup windows to get me to sign into xfinity or other hotspots, i disabled Smart WiFi, but continued getting recommendations to connect to hotspots. I long pressed on all of them and chose "Forget". Still getting them. I uninstalled AT&T SMart WiFi, Still getting recommendations. HOW DO I GET THIS TO STOP!!!


those popups are from android not the smartwifi app....  I have never used smart wifi and get them....  Its a samsung thing.  Turn off network notifications look in the screenshot below....  This is from my s8+

 

Screenshot_20170601-104605.png

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