The Samsung Galaxy Z Flip4
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Thursday, August 29th, 2019 9:37 PM

AT&T says my phone (Galaxy S8) has a new update but my phone says otherwise

My phone (a Samsung Galaxy S8) hasn't gotten an update in a while, so I inquired about it on the internet. AT&T says my model of phone can be upgraded to Android 9.0 and has been able to since March. I opened the software update option in settings and it said it was up to date. I made sure it was the right model phone I was looking at, and it was the right model. I am completely bamboozled as to why my phone will not update.20190829_170106.jpg20190829_173513.jpgScreenshot_20190829-165150_Software update.jpg

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Community Support


207.2K Messages

3 years ago

Good morning @JamesAnon,


Allow us to lend a helping hand. Try walking through some troubleshooting steps in our Troubleshoot and Resolve tool. Just select your device and the issue that you're experiencing.

If that does not help we recommend contacting Samsung support. Thanks for reaching out to us. 


Makaela, AT&T Community Specialist.

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