Skip to main content
AT&T Community Forums
J

New Member

 • 

1 Message

Mon, Oct 19, 2020 10:48 PM

ATT phone unlock request

Hi, I have taken a new ATT post-paid account but did not like it due to high charges. I am already on lowest plan so their is no option to reduce the charges further so I decided to pay for my device which is on installment plan and terminate the ATT services. When I try to use unlock feature, it says that for unlocking - "You've had active AT&T service for at least 60 days.". Does it mean that I have stay on ATT for 2 months although I pay for full for device which is very absurd. 

I am already ready to pay for device in full then why ATT is keeping me locked for extra 2 months. As usual poor customer care is not very helpful and not giving any clear answer. They all are giving unclear answer with no clarity. Any help in this regard would be very helpful.

Responses

Constructive

Employee

 • 

15.8K Messages

a month ago

You are required to have service for 60 days uninterrupted before you are eligible to unlock the phone 

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question