AT&T makes me using other cellunlocker to unlock my device!
I purchased two months ago my Samsung S22 Galaxy Ultra, paid off everything at that time when I purchased it via samsung.com.
No bill due as of 5/15/2022. I have been using the prepaid ATT sim card for years.
I tried to unlock my device through the ATT unlock device portal but an error keeps popping up so I called the customer service 4 times but no agent couldn't help me to do what I wanted to do.
I was told that they can't help this out since my phone was purchased via Samsung.com, not from AT&T.
It doesn't makes sense at all since the carrier that I'm using with this phone is AT&T!!!!!!!!!
Already contacted Samsung customer service, they said my phone is locked by AT&T, and I have to contact AT&T to unlock my phone, but all they said is they can't. They just can't.
This is realllllllly frustrating.
I have a plan to trip overseas soon, I will have to use a SIM CARD that will be provided a carrier in overseas.
If I don't receive a country unlock code, I can't do anything with my new phone.
ATT, I will never ever use your service. After the trip, I will go with Verizon.