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ahuynh2014's profile

Contributor

 • 

1 Message

Wed, Apr 18, 2018 11:45 PM

Approved for unlock but I did not receive the unlock code

I was approved to unlock my Samsung Galaxy S5 active; however, I never received an unlock code in my email.

ATTHelp

Community Support

 • 

172.3K Messages

4 y ago

Thank you for reaching out to us @ahuynh2014.


I completely know how important it is to have my phone unlocked.  I’d like to help you get this corrected and unlocked.


In order to do this, I will need to ask a few things about your phone and account.  I will be private messaging you shortly to gather this information.  I hope to hear back from you.


If you have any additional questions or concerns, please reach back out.  I hope you have a great day!


Alex, AT&T Community Specialist

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