AT&T Community Forums

Android version update

Was with Xfinity mobile about a month ago. My s10 plus device updated to android 10 one ui 2.0. Then I switched to att and my update downgraded back to android 9 1.1. The secice was locked. I had device flashed. E very since then I haven't had an update. And my device is back to android 9

Responses

GLIMMERMAN76

ACE - Expert

•

23.9K Messages

4 years ago

I would say you have a account setting wrong somewhere in the backend ATT needs to fix.

0

ATTHelp

Community Support

•

231.5K Messages

4 years ago

We can definitely help you with software updates, @Porschewall21.

When you flashed the device, you may have deleted the files needed to complete the software update and voided the Warranty. Have you reached out to Samsung for software support?

Kenneth, AT&T Community Specialist

1

0

GLIMMERMAN76

ACE - Expert

•

23.9K Messages

@ATTHelp I suggest you understand how the s10 s9 and s8 series auto switch carriers when a sim is inserted in the phone when they are unlocked.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

Porschewall21

Android version update

GLIMMERMAN76

ATTHelp

GLIMMERMAN76

Related Conversations

Did this help you?

Tags