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Troubleshoot your device issues
J

New Member

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6 Messages

Wed, Nov 18, 2020 7:51 PM

ALL Galaxy S10's and Android 10

AT&T fails to upgrade ALL Galaxy S10's to Android 10.  Samsung says all are upgradable but it is up to the carrier to handle this. I got my phone in March 2019 and the last update was in Sept. 2019.  Big fail when you pay all this money.

joeldf

ACE - Guru

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718 Messages

2年前

All S10s?

Really?

You've personally spoken to every S10 owner on AT&T's network and verified this yourself?  Sure wish I had the kind of time and resources to do something like that.

My S9 got 10 last March. The S10 line actually got it several weeks before that.

Granted, AT&T has had some issues with a significant number of customers not getting updates. But that's been going on for S8 owners up to S20 owners. You're just among the unlucky customers that AT&T's update servers just can't seem to see on their network.  Samsung is right that AT&T hosts the updates for their own phones.  All other carriers get it from Samsung's servers.

Go find the nearest UBreakiFix store. They are certified to service Samsung phones and can get it updated at the store. 

All this assumes you are an AT&T customer on their network with a branded AT&T S10.

Last option is do a bit Googling for Odin, samfirm, and ask in the Android Central or XDA forums about flashing it yourself.

(edited)

ATTHelp

Community Support

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189.6K Messages

2年前

We'd be happy to help make sure your Galaxy S10 is up to par @jmclands.

 

Please let us know what Android version and Baseband version you are at, so we can investigate.

  • Was your device purchased and branded by AT&T?

 

In the meantime, please try our software update troubleshooting tool after changing to your specific device type.

 

You may also sign-in for a more personalized guide.

 

Let us know how this helps.

 

Vincent, AT&T Community Specialist

New Member

 • 

6 Messages

2年前

Also my phone, S10+, and my wife's phone, S10, is ATT branded and purchased in AT&T store in March 2019.  Neither of them are upgrading.

New Member

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6 Messages

2年前

joeldf

ACE - Guru

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718 Messages

2年前

@jmclands ,

Your link says Nov 17, 2020.

New Member

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6 Messages

2年前

Joel,

If you look down below it shows multiple S10 models that are no longer being updated to android 10.  I talked to them today and they confirmed what I have said.

joeldf

ACE - Guru

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718 Messages

2年前

@jmclands 

I don't know what you are seeing, but all I see is the history of previous updates released by AT&T for the S10 line. 34 in all, including current Nov 2020 security update,  It shows that the Android 10 update went out on December 17, 2019.

If you are talking about devices that didn't get the update originally, and now are so far past the time that it won't take current updates, then yes, that is likely.  They can still be updated manually in ways I mentioned earlier.

New Member

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6 Messages

2年前

AT&T could still create there updates to ALL "older" models.  This is ALL on them and there laziness in supporting phones that are NOT old.

Also, I have tried your suggestions and there is nothing out there unless I (Edited per community guidelines) my phone, which is something I will not do.

AT&T and other carriers fail.

(edited)

joeldf

ACE - Guru

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718 Messages

2年前

Loading official Samsung OS does not require what you said (which was edited for some unknown reason, but was in the emailed notification). All North American Qualcomm Samsungs are bootloader locked so that's not possible anyway. Still, people are able to update these phones all the time.  How do you think ubreakifix is able to update them.

New Member

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6 Messages

2年前

Joel,

I will check with the ubreakifix people this week and let you know.  I still say that AT&T fails at support.

joeldf

ACE - Guru

 • 

718 Messages

2年前

I still say that AT&T fails at support.

I can't argue with that.

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