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Tutor

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6 Messages

Fri, Aug 9, 2019 9:45 PM

Advanced messaging not working

After update this morning my text messages no longer show typing/delivered/read. The advanced messaging is on. I've turned my phone on and off. I've turned it on and off while restarting. Only change was update. And yes my phone is updated. It's a note9 btw.

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Official Solution

Brand User
ATTHelp

Community Support

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137.2K Messages

a year ago

Greetings @Didi19830!

 

We can help with that. Navigate to Messages > More > Settings > Advanced Messaging and make sure read status is enabled.

 

Also, clear the thread between you and your contact and start a new one as previous messages sent and received before the update may be affected.

 

What's more, check whether Enhanced LTE Services is enabled by navigating to Settings > Data usage > Mobile data Enhanced LTE Services.

 

Let us know how this worked for you.

 

Lar, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

137.2K Messages

a year ago

Good morning, @Didi19830

Thank you for the post. We can definitely help you with the Advanced Messaging features on your Note9.

We would like to continue the conversation in private so we're sending a personal message (PM). You will find it in your inbox. Simply reply to get started.

Kenneth, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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6 Messages

a year ago

Yes my messages still dont show as delivered/read/or typing symbol when
messaging like before between me and my husband. We have same phones. No
changes except for the update
Brand User
ATTHelp

Community Support

 • 

137.2K Messages

a year ago

Hello @Didi19830,

 

Thank you for informing us. Did your husband's cell phone get a software update as well, or did only your device get the software update? What software version are you and your husband using on both of the devices? Are you able to use the Advanced Messaging feature while text messaging with any of your other contacts? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

6 Messages

a year ago

I have no idea whatever is most up to date. It only worked between me and
my husband because all my friends have iphones.
Brand User
ATTHelp

Community Support

 • 

137.2K Messages

a year ago

Hello @Didi19830,

 

Thanks for letting us know. You can Check your device's software version by following the steps at the link provided. Please let us know what software version is shown on both of the cell phones. Also, is your husband able to use Advanced Messaging with any of his other contacts? Please let us know.

 

Sean, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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6 Messages

a year ago

We have the exact same problem. The version is ONE UI

Tutor

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10 Messages

a year ago

I have an S9 and none of these solutions worked, advanced messaging button is on, the mobile data thing isnt even an option on my phone

Tutor

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10 Messages

a year ago

I have an S9  and none of these solutions worked, advanced messaging button is on, the mobile data thing isn't even an option on my phone

Contributor

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1 Message

a year ago

Not working on my S9 either!!

Contributor

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3 Messages

a year ago

It seems in the last 6 months or so every time a software update is released, advanced messaging gets broken. Why is this being overlooked in every software update. I have tried all recommended fixes as I have in the past with no success. Please address this and test it before pushing out updates in the future. I will call and open another ticket again for the third software update.

Contributor

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2 Messages

a year ago

Installed new update this morning in hopes that it was the fix... nope still nothing! Ugh!

Contributor

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1 Message

a year ago

Deleting all the texts between my husband and I worked for us. But we did get another update today as wel . 

tailgunner9

Scholar

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400 Messages

a year ago

Text messages do Not show as Read anymore, yet it is turned On!!!  What is problem????

tailgunner9

Scholar

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400 Messages

a year ago

Seems we Do Not get Any Help with this Problem. No Answer!!!!!

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