Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
The Samsung Galaxy Z Flip4
Copper_Ferret's profile

Contributor

 • 

3 Messages

Sun, Aug 17, 2014 11:26 PM

Adding a used phone into your contract?

Hi all, 

I've been having a headache recently about my phone. It's broken, but I am only 12 months into my 2-year contract. How do I tell ATT that the phone is broken, and can I connect a used smartphone into my contract to resume at least until I can upgrade? There are old, disused iPhones in my house or I could buy a used phone. I know of other people having done this, so how do I do it? Is there an activation fee? I don't want to have to reduce my contract to 9.99 and not use a phone. 

Thank you all,

Sebastian

kdfederer

ACE - Expert

 • 

12.7K Messages

8 y مضت

All you need to do is swap SIM cards and you should be good to go. If you need a different size SIM, contact an AT&T corporate store and they will give you a SIM for the old phone so that you will be up and running.

Contributor

 • 

3 Messages

8 y مضت

Thanks very much. Just by doing that, will ATT know I have switched? If I need a different SIM, will I be able to keep my contacts of the old sim?

kdfederer

ACE - Expert

 • 

12.7K Messages

8 y مضت

The AT&T network will detect the phone change.

There is a possibility you may have to change data plans depending on which phone you are changing from. Apple phone, andriods and windows phones use different data plans and there may need to be a switch in your account settings so that the data plan matches the phone brand.

If you take your old sim to AT&T, the should be able to transfer your contacts

Contributor

 • 

3 Messages

8 y مضت

Thank you again. If my SIM may be broken, will they give me a new one? Also, when you say 'take it to AT&T," do you mean an ATT store? Thank you so much for your help, I feel much better! 🙂

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.