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Sat, Nov 30, 2019 9:14 AM
Was told adding a Samsung s10e to current unlimited plan would cost $35/month. While trying to build a cart it showed cost of phone and plan to be approx $60/month
a year ago
Thanks for reaching out to us in regards to adding a device to your current plan. We understand that your wife was quoted a different price than the one shown when you placed your order.
Jacob, AT&T Community Specialist
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ACE - Sage
@Noles4life Are you sure the estimate wasn’t including the activation fee which would increase your next bill one time?
Adding a new line also depends on the plan and how many line it has now. for example: Current unlimited Starter single line is $65 and 2 lines is $120.
1 line, 70+40-10-35 = $65
2 lines, 70+40+40-10-10-10 = $120.Each additional line drops the price per line even lower.
🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.
Here is my chat transcriptThe promo was free s10e w new lineWas told $35 month by AT&TReference Number: *****DATE/TIME: 2019-11-29 20:56:18Your chat transcript:PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.AT&T : Hello! How may I help you today?Me : If we have existing lines (3) but want to add one for kid can we getthe promo free ohone?Me : Phone sorryMe : Also can a prepaid be turned into plan phoneLorranzo : Hi! My name is Lorranzo. I'm happy to help! Let's get started.Me : Did u see message?Lorranzo : Let me checkLorranzo : Just to confirm do you want to add a new line?Me : Wanting to see if black friday deal for free samsung works if akreadyhave account? Yes by adding line?Lorranzo : Yes that will work for sure, you just need to add a new lineLorranzo : Is there a specific phone that you're interested in?Me : Samsung galaxy s10e? Says free w activationLorranzo : Yes that will be free by adding a new lineLorranzo : Let me share the link with youLorranzo : To get started please Click Heretoopen the page in a new window.Me : Ok we currently pay $40 for another line for unlimited ....Lorranzo : OkayLorranzo : You just need to pay the access fee of $35/moMe : So $35 access fee plus $40 ?Do you have a deal like that to upgrade...one of our lines is old htc phone not worth anything but can theyupgrade?Lorranzo : No you just need to pay $35Lorranzo : I would like to inform you that currently we have promotionsgoing on for add a line, however we are expecting new deals which will beavailable for upgrade on purchase of iPhones and Google devices, like rightnow we are offering $300.00 credits with Samsung device purchase and 50%Discounts with Lg V40 device purchaseMe : Ok so if we go in store they should be able to help w both?Lorranzo : This deal of free phone only available onlineLorranzo : You can do one thing you can add a new line with usLorranzo : and for upgrade you can go to storeMe : Ok just afraid some small printLorranzo : No problemLorranzo : Please no worryLorranzo : I will help you to place the orderMe : So $35 is unlimited dataLorranzo : When you place the order you need to minimize the chat window (-)Lorranzo : Yes you are correctMe : Ours maybe $40 because of hotspot ...Lorranzo : To get started please Click Heretoopen the page in a new window.Lorranzo : Let me check to clear thatLorranzo : PLease share the contact number?Me : *****Lorranzo : Thank you.Me : That is main lineLorranzo : Got it.Lorranzo : Thanks for the info!Lorranzo : I have checked that you need to pay $35/moLorranzo : Let's build a cartMe : Any onetime activation fee?Lorranzo : Yes there will be $30 activation fee, however that can be waiveoffLorranzo : You just need to contact us once you activate the new device wewill partner you with the dedicated team , with supervisor approval youactivation fee will be waive offMe : So what to we pay for just shipping of phone to us and then monthly$35....,would love to do now but husband wants to be present ... can i dolink i am omce he is off work? I requested this vhat be emailedLorranzo : Please no worry you just need to build a cart and place the orderLorranzo : today you do not need to pay anythingLorranzo : today there will be a authorization hold of tax once you receivethe order then you need to pay taxesLorranzo : You can place your order nowLorranzo : Also you can e-mail the chat, you can see the e-mail icon at thebottom of chatMe : Do you know Cost of taxesLorranzo : sureLorranzo : You will see the exact amountLorranzo : Once you build a cart you will see the due today that is the taxLorranzo : let's build a cartMe : By clicking link?Lorranzo : YesLorranzo : You can do that by minimizing the chat (--)Me : Working on itLorranzo : Great!Lorranzo : Just checking to see how it's going?Me : Well that is why need husband here he has password and login to myat&t .... can the link be sent via txt to him?Lorranzo : You can save the chatLorranzo : and send it to you in your e-mailMe : To # i gave you as mainline? Mine is 2nd line *****Lorranzo : when your husband will come back you will go to the same link Ihave shared to place the orderLorranzo : As we are unable to send textMe : Ok will email come thru once i end chat?Lorranzo : NoLorranzo : Please see 3 optionLorranzo : in the left corner bottom of the chatLorranzo : 2nd option of mailMe : I clicked mail already and add my email.... earlierLorranzo : OkayLorranzo : Let me share the link nowLorranzo : Then click on e-mail iconMe : Thank you for your help...Lorranzo : To get started please Click Heretoopen the page in a new window.Lorranzo : You're welcome.©2018 AT&T Intellectual Property. All rights reserved. AT&T and Globe logoare registered trademarks of AT&T Intellectual Property.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]
Thank you for the transcript. The $35 would be the monthly access fee. The credits for the Samsung S10e will begin within two to three bill cycles. The charges for the device before the credits kick in will be credited back to you on the bill once everything goes through.
Let us know if we can assist with anything else.
James, AT&T Community Specialist
Great. 2 who work for AT&T that didn’t gather correct information before making a statement that may or may not be correct. I’m not going to make the same mistake, but you have not provided sufficient information.
what plan do you have? It’s on your bill, it has a name.
How many lines do you have? As on my previous post, the line access may be $40 or $35, but the number of lines may change your plan and multiline discounts.
How can we improve?
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