3G phone still getting data
I have a Samsung Galaxy Note 8 (purchased at the local AT&T store) that I found out is a 3G device. Currently do not have any cell phone service (call or receiving), yet I still have data service. How is this possible? I would think that the data services would use the same service (3G) as the cell phone and data should not be available. I have been in contact with AT&T service multiple times trying to see what I can do about the phone. They told me a) would call back within 24-36 hours after they reviewed the problem (never received a call; b) called them with the ticket number (which they didn't have in their records). This time was advised the phone is a 4G device and to get a new SIM card. At the AT&T store they put in a new SIM card and when the phone powered the error message said the phone is a 3G phone; c) called AT&T service again told them what the AT&T store employee said. They will again review the problem (increased it to a high level priority - RIGHT) and call back soon. That was 24 hours ago and still waiting.